Shop Rules

Quotes, approval, and starting work

Custom projects are quoted individually because each job is different. Size, material, print time, design needs, file condition, fit, quantity, finish, deadline, and intended use can all affect the quote.

A quote is based on the project as described at the time it is given. If the project changes, the quote may change.

Work does not begin until the project is approved and the required deposit or payment has been received. This includes design work, file repair, material ordering, printing, prototypes, test pieces, or project-specific preparation.

Files, ideas, and design work

You can start with a file, sketch, photo, measurements, reference image, object to fit, or rough idea.

If you already have a file, LayLine still needs to review it before printing. Some files may need repair, resizing, splitting, thickening, cleanup, support planning, or other preparation before they can be printed properly.

If you do not have a file, design work may be quoted as part of the project. Design work, file repair, file preparation, revisions, prototypes, test pieces, finishing, and batch handling are real work and may affect the quote.

Scope changes and revisions

A quote covers the approved project scope.

Changes after quoting or approval may require a new quote or added cost. This includes changes to size, quantity, text, spelling, color, material, design, function, deadline, shipping, intended use, or measurements.

Small adjustments may sometimes be handled simply, but they are not automatic. If a change requires new design time, new slicing, new testing, a new print, or rework after approval, it may be treated as a paid revision.

Measurements, fit, and customer responsibility

Measurements matter.

If a project needs to fit, hold, cover, space, guide, align with, or interact with another object, the measurements and photos provided must be accurate enough to work from.

Customer-provided measurements, spelling, files, references, permissions, and intended-use claims are the customer’s responsibility. If incorrect measurements, spelling, files, or information cause rework, a revision, or a reprint, the additional work may require a new quote or added payment.

Prototypes and test pieces

Some projects should not go straight to a final print.

Fitment-critical, functional, experimental, or tight-tolerance projects may need a prototype or test piece first. A prototype is not a failed final product. It is a paid step used to check size, fit, shape, or function before committing to the final version.

This is especially important for parts that need to slide, snap, grip, hold, align, cover, mount, or fit another object.

Materials and print limits

3D printing has real limits.

Current work depends on available printer size, available material, machine capability, print time, shop capacity, and whether the project is suitable for the current process.

Oversized objects may need to be scaled, split into parts, redesigned, assembled after printing, specially quoted, or declined.

Materials also have limits. Heat, outdoor use, strength, flexibility, food contact, repeated stress, and safety-related use should be discussed before quoting.

If the current material or process is not suitable for the intended use, LayLine may suggest a different approach, quote a prototype first, or decline the project.

Appearance and finish

FDM 3D printed objects are made layer by layer.

Layer lines, seams, support marks, minor surface variation, and color variation may be normal parts of the process. These are not automatically defects.

Basic cleanup may be included depending on the job. Sanding, painting, smoothing, coating, detailed assembly, special finishing, or exact appearance requirements must be discussed before quoting and may add cost.

Work LayLine may decline

LayLine may decline a project even if it is technically printable.

LayLine may refuse work that is unsafe, illegal, weapon-related, counterfeit, copyrighted, medical, vehicle-critical, structural, food-contact, high-liability, too large, unsuitable for the current material, or outside the current scope of the workshop.

If a project seems risky or unclear, LayLine may ask more questions, suggest a safer approach, quote a prototype first, or decline the work.

The goal is to accept projects that can be made responsibly and clearly.

Pickup, shipping, and handoff

Pickup, shipping, packing, turnaround, rush work, and special handling depend on the project.

Shipping is not automatic for every object. Fragile, large, heat-sensitive, awkward, or fitted objects may need special packing, local pickup, or separate review.

Customers are responsible for providing correct shipping information, arranging timely pickup, and caring for the object after pickup or delivery.

LayLine is not responsible for carrier delays, wrong addresses, missed deliveries, porch theft, heat exposure, or damage after handoff.

Completed and abandoned orders

Completed custom orders cannot be held indefinitely.

An order may be considered abandoned after 60–90 days if the customer has been notified and has not picked up the order, arranged shipping, paid the remaining balance, or responded.

Abandoned completed work is not automatically refundable. Customer-specific, private, protected, personalized, branded, or client-identifying work will be handled carefully.